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Terms & Conditions

Terms & Conditions

Welcome to Vortex Life Private Limited ("Company", "we", "our", "us"). These Terms and Conditions govern your access to and use of our website www.vortexlife.in and our services including Domestic, Commercial, and Industrial RO Plant manufacturing, installation, maintenance, and water treatment solutions across Delhi NCR and India.

By accessing our website or engaging our services, you agree to comply with and be legally bound by these Terms and Conditions. If you do not agree, please do not use our website or services.


1. Use of Website

You agree to use this website only for lawful purposes. You must not misuse this website by knowingly introducing viruses, attempting unauthorized access, or engaging in activities that may damage or disrupt website functionality.

2. Products & Services

Vortex Life Private Limited provides RO Plants, Water Treatment Systems, Spare Parts, AMC Services, and Installation Support. All product specifications, pricing, and availability are subject to change without prior notice.

We reserve the right to refuse service to anyone for any reason at any time.

3. Orders & Payments

All orders are subject to acceptance and availability. Payment terms will be communicated at the time of order confirmation. In most cases, advance payment may be required before manufacturing or dispatch.

Delivery timelines are estimates and may vary due to logistics, raw material availability, or unforeseen circumstances.

4. Installation & Warranty

Installation will be carried out at the client site as agreed. Warranty terms vary depending on the product category and are provided separately with each product. Warranty does not cover consumable parts unless specifically mentioned.

5. Cancellation & Refund

Orders once confirmed and processed may not be cancelled. Refunds, if applicable, will be processed as per our Cancellation & Refund Policy available on the website.

6. Intellectual Property

All content on this website including logos, images, text, graphics, and designs are the property of Vortex Life Private Limited and are protected under applicable intellectual property laws. Unauthorized reproduction or distribution is strictly prohibited.

7. Limitation of Liability

Vortex Life Private Limited shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products, services, or website.

8. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts in New Delhi.

9. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time without prior notice. Updated versions will be posted on this page with the revised date.

10. Contact Information

If you have any questions regarding these Terms and Conditions, you may contact us:

  • Company Name: Vortex Life Private Limited
  • Email: info@vortexlife.in
  • Phone: +91 8800782762
  • Address: Street No. 04, Sadh Nagar, Palam, New Delhi – 110045, India

Last Updated: February 23, 2026